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I assume the noise canceling is wonky Mar 9, 2017 by Why Poly Focus 2 keeps muting by itself? How to fix it Plantronics Voyager Legend Headset Review | TalkingPointz Microphone issues Plantronics Voyager Edge - iFixit I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. after working perfectly for a couple months, i am now inaudible to parties i call. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). @rohitdhavade. Where is your mute or unmute button? Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub @heartbeat927, I have the same problem. Im thinking that maybe I am just expecting that the things I buy should last forever!? I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. You can test it by just covering the holes with a finger. 2016-11-28 06:34 AM. I don't think Teams is sending an audio to the headset. . To solve it you must connect it via bluetooth, that would be all. This is from pressing the physical mute button on the phone. If I knew it would be so I would have never purchased this headset. Best Bluetooth Headset For Zoom Meetings Review: What to Choose? (Upd Trying to look for alternatives now in case if there will refund be possible. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Your version of softphone may contain its own volume setting controls. 10% OFF. 0 Likes Reply GZawadzki replied to mschlaudraff People comment that my voice is faint. I am using following products 10-17-2017 I'm relieved I can get it to work, but what utter nonsense to put people through. The headset icon turns red to indicate the device is muted. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. The sound comes thru the cell, NOT the V5200. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. This is the third headset that they change me in warrantly. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. next, select the levels tab and click that mute button and voila problem solved ezpz. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. 4. Any ideas? Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. To mute or unmute your headset, click the headset icon in the System Tray. Imagine, you just listen to the meeting and cooking at the same. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. . if you ever drop your keyless entry in the swimming pool. A tone means the sensors need to be reset. He is a regular speaker at events around the world. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. 6. platronics sent me a new one and the same problem. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. Cookie Policy The title Admin is a community setting and does not reflect my role. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. macOS Catalina, version 10.15.6. Ivan Grishagin. I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! Mine has same problem too. like i'm breaking up. You can set up a conference call with 4 additional headsets. Are there no Plantronix reps here to defend their reputation? Didn't use headset, would probably help, but currently not an option, 5. I download/install the software with my windows 10. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. @hamburger42862. Teams is telling the headset to speak. Any ideas? But then shows that it isnt available not able to connect. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. Activate Bluetooth on your phone and set it to search for new devices. Find answers to your questions by entering keywords or phrases in the Search bar above. Please reinstall the Sound driver. To unmute the device, click Unmute. I have the same problem as Pam, Kristina and Michelle, its been getting worse in the last week or so, people cant hear me clearly. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Please advise. A tone means the sensors need to be reset. Before it used to mute the app only. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? If out of the 1 year warranty, you'll want to order a new. @jeanfranco81871. Pretty annoying to say the least. 1. New here? I have been using Aftershokz for a year and it only started happening after a Teams update. I have asked MS to make an option to turn off the feature that was added in the update. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. You must change this setting to your headphones for them to start working again. Anyone see the Voyager 5200 and Legend mute buttons stop - Reddit I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. While the call is active, mute the call from the device or Lync. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 I have two Voyager Legends and both are bad. Check to see if the issue still persists. Will allow me to hear the tone of the keys being pressed. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Pretty poor service. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. make sure that you have your headset selected and that your headset is powered on. This happened a few years ago and thats why I stopped using the Plantronics earpiece. I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. I, unfortunately, do not have an Opencomm device. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. Dave Blankenship. Not possible at all to decrease the volume of this sound or disable it ! If you have any update about this issue, please feel free to post back. 2. All of a sudden it wont let me stay muted in Teams. https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky Any other suggestion? A Microsoft customizable chat-based workspace. I had the same problem where I can hear callers but they cant hear me. 10% OFF. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. Keep testing, until you find the right balance and the Plantronics headset echo is gone. For the current session, you need to Stop it. Alternative - is to disable windows Bluetooth Audio Gateway Service. I can hear callers but they cant hear me. @craigmckellar. 3. I doubt this voice is come from your microphone device. But Some of the plantronics headsets are really good, But this is not good product. 2. 2023 Plantronics, Inc. All rights reserved. Craig McKellar Click on Sensors & Presence. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! I have the exact same problem starting from a couple of days. You can mute and unmute your headset using Plantronics Hub. The sensor may not work very well. Press J to jump to the feed. Whats up? Shrenik Bhura. The unit I have has been working perfectly since new and almost 10 months old. Simply download the Plantronics hub (application) on your device. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. To unmute the device, click Unmute. @Ronald Miranda BT 600 ( 2 units) Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Possible Human Interface Device conflict or missing drivers. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. Kindest regards. Sure enough mine had the red light on . It is a real problem. If I use the laptop default, build in speaker, the issue is gone. Not sure what I'll do. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. The login page will open in a new tab. Go to settings. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. Hi, Could you confirm customer's Windows 10 version? Comparison of Best Noise Cancelling Usb Headset Top Picks 2023 Reviews If this setting is off, then you will get an echo, bad sound quality or no . 2. iMac connected with BT 600 2. You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. I'm determined to help you find the best headset for your unique situation. Sometimes I can use the side button and it picks up call and then just stop working. This also worked for me but on a Voyager Edge. The desk phone talk button on the base will turn solid red when the headset is muted. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me. Disappointed. I have same issue with my Voyager 5200. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. Click Start, then Control Panel. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. cant get the mute to work on the legend this way. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. The following article provides information about the Dell WH3022 Pro Stereo Headset. never hear a ring or beep when phone rings and voice answer doesnt work. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. 3. There seems to be no solution o this problem. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. 2) The sound duration is very long and the ongoing conference cannot . Make or receive another Lync call; the call may be stuck on mute. Plantronics Mute On Mute Off Problem , Offers & Deals 2023 - Promo and Usually 1-4 or A-G. 3. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. The technical storage or access that is used exclusively for statistical purposes. Check Price at Amazon. Is it possible to investigate this problem? it's so annoying. - edited As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. You can't turn this one off completely AFAIK. Stay away from Plantronics - its bottom of the barrel garbage. I can't understand this warning message can't be disabled. @vladkoretsky. MS Teams is not the one telling the headset to speak, it's the headset having that configuration. User experience lays down on the ground here! However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. Contact one of our friendly Headset Advisor's. More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. So the new one will not be any better. Ham Burger interestingly the same does not work with the legend. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. My headset with teams only started doing this after a Teams update. @flaviosan. This is going to be a long post but the bug is quite complicated but also quite annoying. They are pretty well designed but looks the recent headsets are not built to last! To mute the device, click Mute. Savi Office: How to Mute or Unmute | Poly, formerly - Plantronics i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by Thank you very much! Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). To mute or unmute your headset, click the headset icon in the System Tray. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. The HUB release notes confirms that there can be mute sync issues sometimes. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. SHOW DEAL. Hello. 06-12-2020 06:50 AM. Although, not sure how warranty would be valid or not outside US, for me it's very important. no mute/unmute beep but using Webex Audio it does. Teams call or Teams meeting? Mohamad Kabeel. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. Computer USB Headset Troubleshooting: Mute not working - Plantronics Can you please file the bug through the Help/Report an issue. But the best would be to have some configuration possibility here. The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Don't buy Plantronics products, especially the Voyager Edge. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. Okay listen up guys, this is important. How to use Plantronics Blackwire C720 | by Laura Edward - Medium