In that case, the special cancellation terms are presented during booking. If you do not agree with any part of them, you must not proceed with your booking. Please make sure you return the vehicle to the same rental company from which you collected it. Save. Great help received from the kind persons on whatsapp chat yesterday and today. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. I had questions about requirements of car insurance. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Your contract for car rental will be between you and the Car Rental Company. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. I read other reviews from this company after this had happened and that is a common . damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. It is highly recommended to call the police even for the smallest of damages. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. One of our helpful agents will be in contact with you to address the request. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Renting a car and want to make sure you know how car rental works? Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. All cancellations outside of the aforementioned timeframes will not be refunded. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Dear Allan,Thank you for sharing your customer service experience with us! They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Dear Paul,Thank you for contacting us! I refused to pay and they refused to refund me my $535 back. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). All rights reserved. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Very easy process and had the best price on the internet. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. They may be needed if you wish to make a claim. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Wisecars does not take responsibility for partners response times. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. If you cannot find the confirmation email, please contact us via our website. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Minimum age requirements on larger cars may also be higher at some locations. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Please read carefully the terms of the Car Rental Agreement before signing it. Cancellation Protection can be purchased only at the time of booking and is not refundable. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Subscribe! Garantljuk, hogy minden rtkels vals. The price is at end only a quarter of thee rate! However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. I will give you a five star rating. Please inform the car rental company straight away if your rental car gets damaged. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Thank you guys for that excellence!!! We clearly highlight car and van hire options with Wisecars that have free cancellation. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. There are too much additional insurances taxes etc. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. No charge will be made for amending your booking before the start of your rental. Honestly, never use third-party companies to rent a car. The use of our website signifies your acceptance of these Terms of Service. Wisecars will process your cancellation refunds in 7 days. You will find the telephone number in the Car Rental Agreement. available for purchase from the car rental company, or. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. In that case, please contact your bank for additional details. So far I have found the experience of renting a car on this site to be very easy. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Anyone can write a Trustpilot review. Access to and use of these images is restricted by terms and conditions of a separate license agreement. We can accept no further responsibility when there is no out-of-hours service available. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Cancellation Protection can be purchased only at the time of booking and is not refundable. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Lorem ipsum dolor sit amet, consectetur adipiscing elit. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Wisecars flagged this review for containing harmful or illegal content.Read more. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. We can accept no further responsibility when there is no out-of-hours service available. If you are involved in an accident, the local police and the Car Rental Company must be contacted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We offer a price comparison of major and independent car rental suppliers around the world! So you can bag the best deal with total flexibility to change your plans if you need to. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. However, this is not true. Seamless booking experience and great price compared to all other websites. If not, you will need to purchase the cover at the car rental company counter. You can upgrade your car before you start your trip. That should not even be separate. Wisecars employs limited use of cookies for your safety and does not store any personal data. You can also find this information in the pick-up and drop-off details. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Only persons listed as drivers on the Car Rental Agreement can drive the car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. My issue has been resolved. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Re: Wisecars car rentals. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Wisecars is not liable for services or bookings not fulfilled due to force majeure. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. We also ensure all reviews are published without moderation. ONWise users may obtain an online cancellation quote through our contract administration platform. 2023 Wisecars. Your voucher is normally issued 48 hours before the pick-up time. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Great service! Wisecars customer support is available 24/7. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Even a basic insurance. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Manage bookings effortlessly. Amendments can only be made up to 48 hours before the pick-up time. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. It was very easy to make reservation and booked a rental car in a few minutes. Please note, making a new booking may result in the change of the Car Rental Company. Minimum age requirements on larger cars may also be higher at some locations. I'M TRULY IMPRESSED. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Due to this protection, it cannot be read by any third party. To improve our service and website, we may use small data files known as Cookies. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL All persons driving the vehicle must be in possession of their driving license at all times. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. 2023 Wisecars. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Surely it's illegal in USA to drive with no insurance. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please note, it is your responsibility to provide all the above-mentioned documents. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. If you have any questions, please feel free to contact us. they are untrustworthy. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. To improve our service and website, we may use small data files known as Cookies. 1 Previous_Golf_5959 2 mo. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time.