When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Learn more about our Condition of returns policy. Is Getting a Refund for a USPS Late Delivery Possible? If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Good luck. We have a buyer who says the way we packed the item damaged it. eBay Money Back Guarantee covers most transactions on eBay. Expand. We called eBay ( BIG KEY! We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Your email address will not be published. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Reply elislider 6 yr. ago If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Mail has really dropped off a lot. Return an item for a refund. I don't accept returns, why do I have to pay for a return shipping label? Dont let it! We are only stating what happened to us- sorry if that is unbelievable. And I cant recall a time that we have lost money on an item and a case. You do not have permission to remove this product association. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. The company wants you to start by contacting your seller (select the. Defective. Send the order back. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. I don't plan on stopping any time soon. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Look for the receipt you received by email from eBay for the purchase. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. But for this specific one, they were quick to remedy the problem. eBay Selling! I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? I wasnt even expecting them to put the money back in my account right then. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Learn more about our Condition of returns policy. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . This article offers a step-by-step guide on replacing an eBay item damaged in shipping. Some sellers . not all. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. Sit back and relax while we do the work. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Oh, I totally agree. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! 2 2 Sponsored by PureCare Knee Protector Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Many eBay sellers accept returns if you've changed your mind. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. In some cases, you can't know for sure. Who covers the shipping costs depends on why you're returning it. Who pays return shipping on PayPal? Very Sad! Death certificates show that you died. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. No, this seller is not in China . he's American. I received it with stains and pulls in the fabric. eBay Item Returned Damaged? If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Birth certificates show that you were born. We have helped over 300,000 people with their problems. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. The letter also stated that there would be no replacements sent. 4 min article. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. 05-11-2014 A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Send the funds using the buyer's preferred method. If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. Hi Lyn, I am sorry you feel this way. It could not hurt you. Return shipping costs when you use an eBay label. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Enter the desired refund amount, and select Send refund. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. Amazon Package Sent to the Wrong Address? eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. Select your carrier and enter the tracking number. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. 2 min article; You won't be able to re-open the request once it's closed. If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. What happens if the buyer refuses to pay for return shipping? I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! Tips for returns Same old form letter rma number garbage. Returns and GSP. The next morning, EBay had refunded her??? eBay is taking action to protect sellers for shipments to and from British Columbia. Part Number: HPE-HP46C-MAG. This is a tough one, and I feel for you! How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. Then to top it all off she left negative feedback calling me a liar. When you use an eBay label, tracking is automatically included. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. I dont accept returns, why do I have to pay for a return postage label? Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way.