You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. The seller would net $85.. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. See if youre using the right email and password. Youll get a refund if your event is cancelled and not rescheduled. A million dollar company can not compensate a loyal customer a few hundred bucks. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Thanks SO much! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. There Application crashes. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Lots 81-82 Street C The highest chances you have of being granted your refund is if you let DoNotPay request it for you. After the switch, you will enter the email address you use to access the community in order to reset your password. Bradley R. Hightower. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Marrali just wants her money back, and she's not the only one. Contact us United States and Canada. Reached out to customer service twice still can't list tickets. Your online site is a disaster, It does not work to apply a credit. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina And the exact same seats they re listed and sold for a different amount sold and the payout. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. please contact StubHub US Customer Service at 1.866. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. They showed my same seats that they cancelled sold and the payout. on 2/28 at 12:51PM Request and Get a StubHub Refund Right Now. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Having difficulty navigating this. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Ticketmaster for Ever. International orders are handled a bit differently than those within the US, @Lighty7. Email: This information has not been added. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Sellers . I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. We just sent you a welcome email. Offers may be subject to change without notice. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. We may be compensated if you click this ad. Would not make an exception,to a hotel reservation I made thru Priceline. A few days later I'm only paid out for 1 set of tickets. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. For obvious reasons, this isnt usually a satisfying compensation. The corporate office phone number is 415-222-8400. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. This number worked fantastically, and I got all I needed accomplished! Enjoy!Make sure we land in your inbox, not your spam folder. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. "If you have tickets to a show that is postponed, you will be able to select your refund . How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. You never know when you might find yourself financially strapped - the good news is you have options. They have a VOID watermark. Copyright 2007 - 2023, ContactHelp.com. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Hurry up and access DoNotPay from any web browser to check out everything we offer. You have lost a customer for life! Sign in, or if youre new to StubHub, sign up for free. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. I was only given the option of the credit and the event was in CA. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. No. All Rights Reserved. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. 1.866.788.2482. "The return of live events, the input of customers, partners, and regulators, and the . BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Colorado: 8,688 customers due $3,120,442 in refunds. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. After this experience, I'll take my business elsewhere. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. This watermark prevents others from copying them. It is possible to request a refund on a purchased StubHub ticket manually. 0. If I did I woulda dropped my price or took my friend to the game. I think I'm golden and I made my sale. Horrible customer service. Poor customer service is the biggest pet peeve to DoNotPay. The April 25th show was canceled due to COVID-19. StubHub also has live chat operating 24/7. Reach out to customer service representatives via social media, Call the event organizer and state your case. We are changing the way you register and sign-in to the StubHub Community. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. It's a code that starts with SH followed by some numbers. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. I had a fraudulent charge on my credit card account from Match.com. We will process the refund to your original payment method within 5 days. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. On March 7th, StubHub emailed Marrali a copt of its refund policy. DoNotPay records the details of your purchase to boost your chances of winning the refund. Contact us United States and Canada. Perhaps Its Time to Switch to Something Other Than StubHub. She came back and said I'm refunding your money butand then starts fighting with me again. Another way you might reach the company is by sending them an email. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Wish they would help. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Postponed events may not be eligible for refunds. to check out everything we offer. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Click here to explore your options! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Indiana: "approximately 6,800 consumers" affected. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Lets dive into it right away. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. I saved to buy expensive tickets as a gift for my wife and now we cant go. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. It is free to list tickets for sale, and to search for tickets to buy on StubHub. If your payment is pending, well cancel the payment. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. DoNotPay can be by your side during the process and help you sue any company in small claims court. Check out the table below to see the best alternatives to StubHub. Customer Service training is needed. How to request an event on the StubHub website. Are You Having Trouble Getting in Touch With StubHub? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. No matter how you get them, well email you when theyre ready. and take advantage of this neat service whenever you need it. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. An email might never be responded to, and the same goes for phone calls. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. StubHub offersthe retroactive refunds because the live events industry is opening back up. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. You can reach the corporate office at 415-222-8400. Had a concert canceled because of COVID-19? 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Does StubHub have live chat? We are changing the way you register and sign-in to the StubHub Community. Your sale is valid and you will be paid on your sale 5-8 business days after the event. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. We cant contact them and ask them to lower their prices. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. / What happens when an event is canceled. Click on any of the links and there is a private message link on the moderators page They can assist you. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Harris Teeter. New York A Personal Loan can help you mitigate losses and get back on track. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Guaynabo, PR 00968. StubHub was founded in 2000 and its current CEO is Eric H. Baker. What a horrible service! Sorry we couldn't be helpful. I would like cash refund too. Those will be paid out by the end of May. I been buying and selling for 12 years with them. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Fatsuma Stagehand StubHub sellers set the price of their tickets. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Illinois Get useful tips, expert advice and cute animals in your inbox every week. Learn more about how we make money. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Reply anytime to let us know how we can improve. The old bait and switch! StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Apply your StubHub balance during checkout on your next purchase. Otherwise you will receive a voucher for 120% of your purchase price. StubHub is a marketplace where fans buy from and sell tickets to one another. The company prides itself on being a Fan-to-Fan service. Enter your gift card number in the Add a Fancode & gift code section. The company does have something they term FanProtect Guarantee in its User Agreement. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Sit back and relax while we do the work. Ticketmaster will be the only place selling VIP Tickets though. How do I complain to StubHub? They say $0.00. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Did you find it helpful? Danielle is the author of this solution article. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. What Is Public Liability Insurance For A Wedding? This material may not be published, broadcast, rewritten, or redistributed. Customer service all the way to your seat, 2000-2022 StubHub. Still learning the basics of personal finance? Georgia Covid 31 Refunds 41 StubHub 211. Make sure your email address is spelled correctly. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Purchased 2 NFL tickets on StubHub. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! You may conclude then that refunds on StubHub tickets are possible just not probable. I live in GA - was supposed to go to a premier league game in England in March. Phone: 866-788-2482. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. No problem. Congratulations on your sale. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. DoNotPay doesnt care about that. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. The credits are valid through the end of 2022. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Use of this website signifies your agreement to our. Click your state to see if you qualify! does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Phone Call 1-866-788-2482. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale "The return of live events, the input of customers, partners, and regulators, and the . Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Click or tap See actions and select Make changes. Keep in mind that you may not be refunded in money. How do I contact StubHub for a refund? The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. And never again. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. on 2/28 at 3:05PM This number works. For customer support people can visit their help topics to search for answers to questions or browse popular topics. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. And 2 hours before the game I had no listings active. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? South Carolina, Great so in the future dont use stub hub because you cant get your money back. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Check out the table below to see the best alternatives to StubHub. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. How can I email stubhub to refund tickets for a cencelled event. The clause is designed to protect both buyers and sellers. Louisiana You will enter your community username and new password and done! For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets.
Katie Castro 6abc News, Encrochat Arrests Names, Meridian Apartments Los Angeles, Articles H